Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") sets out how ibet8 ("ibet8", "we", "us", or "our") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who access or use the ibet8 platform at ibet8.club ("Platform"), including all associated gaming products, sportsbook services, and customer support channels.

This Policy applies to all registered Members of the ibet8 Platform and to any individual who interacts with ibet8, whether or not they have created an account. By using the Platform, you acknowledge that you have read and understood this Policy.

ibet8 is committed to handling your personal data in accordance with applicable data protection principles, including principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

2. Data Controller

For the purposes of this Policy, ibet8 acts as the data controller in respect of personal data collected through the Platform. If you have any questions about how ibet8 processes your personal data or wish to exercise any of your rights described in this Policy, you may contact ibet8 via the channels set out in Section 13.

3. Personal Data We Collect

ibet8 may collect and process the following categories of personal data in connection with your use of the Platform:

1. Identity Data: Full name, date of birth, gender, nationality, and copies of government-issued identification documents where required for age and identity verification.
2. Contact Data: Malaysian mobile phone number, email address, and any other contact information you provide during registration or in the course of your account relationship with ibet8.
3. Financial Data: Payment method details (e.g., Touch n Go eWallet account reference, Maybank or CIMB bank account details), transaction amounts, transaction dates, and withdrawal history. ibet8 does not store full bank card numbers or payment credentials.
4. Account Data: Username, account balance, wagering history, game session logs, bonus usage, and account preferences.
5. Technical Data: IP address, device type, browser type and version, operating system, session timestamps, and platform interaction data collected automatically when you access the ibet8 Platform.
6. Communications Data: Records of your interactions with ibet8 customer support, including live chat transcripts and email correspondence.
7. Responsible Gaming Data: Information relating to any responsible gaming tools you have activated on your account, including deposit limits, session limits, and self-exclusion status.

4. How We Collect Your Data

ibet8 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or otherwise interacting with the ibet8 Platform.
• Automated technologies: Technical data collected automatically via cookies, server logs, and similar technologies when you access the Platform. See Section 7 for further details.
• Third parties: Identity verification and fraud prevention data from third-party verification services where ibet8 is required or entitled to verify your identity or conduct due diligence.
• Payment processors: Transaction confirmation data received from ibet8's payment processing partners (including DuitNow, FPX, and eWallet providers) in connection with your deposit and withdrawal activity.

5. Purposes and Legal Basis for Processing

ibet8 processes your personal data for the following purposes and on the following legal bases:

1. Account Registration and Management (Contractual Necessity): To create and manage your ibet8 account, verify your identity and age, process your deposits and withdrawals, and deliver the gaming and sportsbook services you have requested.
2. Legal Compliance (Legal Obligation): To comply with applicable anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, responsible gaming regulations, and any other legal or regulatory requirements applicable to ibet8's operations.
3. Fraud Prevention and Platform Security (Legitimate Interests): To detect, prevent, and investigate fraud, money laundering, account abuse, and other unlawful activity on the ibet8 Platform.
4. Customer Support (Contractual Necessity / Legitimate Interests): To respond to your enquiries, resolve account issues, and maintain accurate records of your interactions with ibet8.
5. Platform Improvement (Legitimate Interests): To analyse usage patterns, identify technical issues, and improve the functionality and user experience of the ibet8 Platform.
6. Marketing (Consent): Where you have consented to receiving promotional communications from ibet8, to send you information about promotions, bonuses, and platform updates. You may withdraw your consent at any time by contacting ibet8 support.

6. Disclosure of Personal Data

ibet8 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. ibet8 may share your personal data with the following categories of recipients where necessary:

• Payment processors and financial institutions: To process deposits and withdrawals via Touch n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and other payment methods.
• Identity and age verification providers: To verify your identity and age in compliance with applicable regulations.
• Game providers and technology partners: To deliver the games and services available on the ibet8 Platform, subject to confidentiality obligations.
• Regulatory and law enforcement authorities: Where ibet8 is required or permitted to disclose personal data by applicable law, court order, or lawful regulatory request.
• Fraud prevention and AML service providers: To detect and prevent fraud and money laundering in accordance with ibet8's legal obligations.

Where ibet8 engages third-party processors, ibet8 requires them to handle your personal data in accordance with applicable data protection standards and in compliance with ibet8's instructions.

7. Cookies and Tracking Technologies

ibet8 uses cookies and similar technologies to operate and improve the Platform. Cookies used by ibet8 include:

• Strictly Necessary Cookies: Required for the Platform to function, including session management, authentication, and security. These cannot be disabled.
• Performance Cookies: Used to analyse how Members use the Platform, identify technical issues, and measure the effectiveness of features. Data collected is aggregated and anonymised where possible.
• Functionality Cookies: Used to remember your preferences, such as language settings and previously selected options, to improve your experience on the ibet8 Platform.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the ibet8 Platform.

8. Data Security

ibet8 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Security measures employed by ibet8 include 256-bit SSL/TLS encryption for all data transmitted between your device and the ibet8 Platform, encrypted storage of personal and financial data, access controls limiting data access to authorised personnel, regular security assessments and penetration testing, and monitoring systems to detect and respond to suspicious activity.

While ibet8 takes reasonable precautions to protect your personal data, no method of electronic transmission or storage is completely secure. ibet8 cannot guarantee absolute security and encourages Members to take steps to protect their own account credentials.

9. Data Retention

ibet8 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In particular:

• Account and identity data is retained for the duration of your account relationship with ibet8 and for a minimum of five (5) years thereafter, as required by applicable AML and regulatory obligations.
• Transaction records are retained for a minimum of five (5) years in accordance with applicable financial record-keeping requirements.
• Customer support communications are retained for a period sufficient to resolve disputes and demonstrate compliance with applicable obligations.
• Technical and usage data collected via cookies and logs is typically retained for shorter periods, as set out in ibet8's internal data retention schedule.

Where personal data is no longer required for any lawful purpose, ibet8 will securely delete or anonymise it in accordance with our data retention procedures.

10. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data ibet8 holds about you:

1. Right of Access: You may request a copy of the personal data ibet8 holds about you.
2. Right to Rectification: You may request that inaccurate or incomplete personal data be corrected.
3. Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ibet8's legal retention obligations.
4. Right to Restrict Processing: You may request that ibet8 restrict the processing of your personal data in certain circumstances.
5. Right to Object: You may object to the processing of your personal data where ibet8 relies on legitimate interests as its legal basis, subject to ibet8's overriding legitimate interests or legal obligations.
6. Right to Withdraw Consent: Where ibet8 processes your data on the basis of consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing based on consent prior to withdrawal.

To exercise any of these rights, please contact the ibet8 support team as set out in Section 13. ibet8 will respond to valid requests within a reasonable timeframe and in accordance with applicable law.

11. Children and Minors

The ibet8 Platform is strictly intended for individuals aged 21 years and above. 21+ ibet8 does not knowingly collect personal data from individuals under the age of 21. If ibet8 discovers that personal data has been collected from a minor, the account will be immediately suspended and all associated personal data will be securely deleted. If you have reason to believe that a minor has registered an account on ibet8, please notify us immediately via the contact details in Section 13.

12. Changes to This Policy

ibet8 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. Where a material change is made, ibet8 will endeavour to notify registered Members via their registered contact details. The updated Policy will be published on this page with a revised "Last Updated" date. Your continued use of the ibet8 Platform following publication of any updated Policy constitutes your acknowledgement of the changes.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ibet8's handling of your personal data, please contact the ibet8 data protection team using the following channels:

• Live Chat: Available 24/7 via the ibet8 Platform — the fastest way to reach us
• Email: [email protected]

ibet8 aims to acknowledge all written data protection enquiries within 24 hours and to resolve them within 30 days, subject to the complexity of the request.